conflict Management

After reading the article, analyze the scenarios provided below, and chooseone to discuss in your case study paper. In your case study, be sure toaddress the following items:
Begin the discussion by identifying which of the scenarios you chose.
Include a brief statement that identifies your style of conflictmanagement.
Use the information provided in this unit to develop a process to resolvethe conflict.
Describe how you would handle the workplace investigation for the chosenscenario.

As a result of a merger, the organization decided to decentralize its humanresource management (HRM) functions and create area human resource (HR) generalists across the United States. One of their responsibilities is to handle all employee relations issues. You report directly to the senior vicepresident of HRM in the corporate headquarters in New York, and there is adotted line reporting relationship to the vice president of field operationsin your area, which is located in the Midwest. You just arrived at your newlocation for this position about six days ago.

Armed with the information you have learned in Units I and II and aided by your own experience and ability to research, please read the scenarios below, and select one for this assignment. Please answer the questions, and follow the guidelines presented.

Scenario #1:

It is Sunday evening, and you receive a phone call from an employee,Ellen, who lives several states away. However, she lives and works in yourarea of responsibility. Ellen is emotional and states that she can no longertolerate her young coworker being sexually abused by the manager in theirthree-person office. She gives you the coworkers name and phone number, andshe tells you that the young woman wants you to call her later that eveningwhen her husband will be asleep. As requested, you call the coworker, Tammy,and she states that she is afraid of losing her job. Tammy is emotionallyupset and says that she fears that if her husband knows about what themanager is doing, he will confront him at the office, and there may beviolence. Tammy informs you that the manager has a violent temperament andis prone to explosive outbursts.

Based on your knowledge of employment law, conflict management, and investigation procedures, what would be the best way to handle thissituation? For example, what laws are involved? Where do you start? Who doyou notify? When do you start? What do you tell the coworker (Ellen) and the employee (Tammy) who made the complaint?

In this situation, you are the employee relations representative for theorganization. What is your role in the investigative process? Describe thesteps you will take to investigate this employee complaint.

Scenario #2:

While conducting HR audits in the offices throughout your area,the newly promoted area director catches up with you to see how his officesare doing, and he invites you to lunch. While at lunch, he confides in youthat he feels very uncomfortable with a certain highly regarded branchmanager because she is always touching him inappropriately, and she does this in private as well as in front of her staff and vendors. He has politely asked her in private to stop this flirtatious behavior, explainingthat it was unprofessional and that it makes him uncomfortable. Herresponse was to laugh it off, and she told him he was just too uptight.

She is a top performer, and he does not want to lose her or fire her;however, he asks you to talk with her to reinforce his request to stop thebehavior.

What is your response to the area director? Based on your knowledgeof employment law, conflict management, and investigation procedures, whatwould be the best way to handle this situation? For example, what laws areinvolved? Where do you start?

In this situation, you are the employee relations representative for theorganization. What is your role in the investigative process? Describe thesteps you will take to investigate this employee complaint, and explain howyou will resolve the conflict.

Scenario #3:

Your senior vice president (SVP) of HRM has received a complaint fromtwo branch managers in your geographic area. They are separate but similarcomplaints concerning Robert, the SVP of Area Operations. Both managers sayRobert touches them and other women in the office inappropriately by rubbingtheir shoulders; the managers also report that Robert makes remarks abouttheir alluring attire and comments that he is in love with them for thegreat job they are doing. Knowing you are housed in the same area officewith this SVP, your boss asks you if you can objectively investigate thiscomplaint. You talk it over with your boss and know he will support yourefforts, and you agree to do the investigation.

Almost as soon as you give your answer to your boss, you receive aphone call from the area SVPs wife, who somehow already knows you will beinterviewing her husband for a harassment complaint. She is irate and statesthat the charges are ridiculous. She becomes belligerent and begins todegrade the female managers.

Based on your knowledge of employment law, conflict management, and investigation procedures, what would be the best way to handle thissituation? For example, what laws are involved? Where do you start? Who doyou notify? When do you start? What do you tell the area SVPs wife?

In this situation, you are the employee relations representative for theorganization. What is your role in the investigative process? Describe thesteps you take to investigate this employee complaint.

In your response to the scenario you have chosen, follow the guidelinesbelow:
Be sure to include academic sources to support yourpositions/conclusions. You are required to use at least two outside sourcesbeyond the required reading for this unit.
Be sure that your analysis is highly relevant, thorough, and remains ontopic.
Accuracy should be strong, with close attention to detail in all parts ofthe assignment.
Writing should be clear and concise with solid sentence structure andshould be free of grammar, punctuation, and spelling errors.
Your paper should be at least three pages in length.

All sources used must be referenced; paraphrased and quoted materialmust have accompanying citations in APA format

 

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