Operations Management
The Central Evaluation Unit
Task 1: Analyse and evaluate the processing of new applications at the CEUPU:
• Create a process map for new applications
• Calculate the cycle time for the application process
• Calculate the number of people involved in the processing of an application
• Explain why it is difficult to locate an individual file
Task 2: With reference to the analysis carried out in Task 1, summarize the problems of the CEUPU process.
Task 3 What suggestions would you make to Véronique to improve her process?
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