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#1. Miguel,
The folks at UniNet Imaging Inc. are looking for an Operations Manager (OM) for their facility in Hawthorne, California. According to the job post, the right candidate would be responsible for managing all operations and warehouse functions. UniNet is looking for an OM that can ensure that "processes and procedures relating to all warehouse functions are brought to best-in-class industry standards to improve efficiencies, operations, and manage staff."
Although the job description is concise, the specific skills required to perform the job are extensive. The right candidate would have to have the following qualities and skills;
• Be very organized and expect the same out of the operation she/he manages.
• Be very focused on objectives designed to meet specific metrics.
• Be a good communicator relative to delegating tasks and interacting with management.
• Be a good analyst that can continuously evaluate operations and make realistic recommendations.
• Be good at documenting the operation so as to develop SOP (Standard Operating Procedures) documentation.
• Command authority as it relates to compliance and human resources management.
• Be a strong promoter of a safe and healthy work environment.
Overall, I would say that the responsibilities of an operations manager are quite extensive and draw from a variety of disciplines. Needless to say, experience in such skills comes with time on the job as well as with a natural sense of dedication and commitment to the organization and the operations associated with it.
#2. Paige,
In looking through various websites for job responsibilities of an operations manager there were many similar themes between industries. These consisted of; improvement of operational systems, development of various projects, long-term organizational planning and overseeing budgets (Supporting Advancement, 2013). An operations manager also has the responsibility of managing a team of people that will help in the implementation and competition of these responsibilities. The manager is responsible for individual meetings with their direct reports, performance reviews and payroll (Supporting Advancement, 2013).
I currently work in the healthcare industry and looked up the general responsibilities of a clinic operations managers. While the responsibilities are very similar to those stated above, there are some that are more specific to healthcare. Some of these responsibilities include; developing clinical protocols, managing clinical studies and timelines, identifying process improvements and management of incorporating medical education into clinics (Monster, 2014). The focus is on healthcare and the clinical aspects but the main theme is implementation and production of projects.
#3. Toni,
The first company I chose was Walmart. I look at two mission statement and ironically they are different the first one was done in the 2010 and the second is 2013:
2010 Mission statement – "Saving people money to help them live better was the goal that Sam Walton envisioned when he opened the doors to the first Walmart in 1962. And it remains our focus today. We continue to find ways to reduce costs throughout our supply chain while bringing quality products to our shelves. That means a lot to the millions of customers who shop with us." (Wal-Mart Stores, Inc., 2010)
2013 Mission statement – “Wesave people money so they can live better” (Wal-Mart Stores, Inc., 2013)
When looking at the two statements they are clearly lacking a description of how they will clearly be saving the people money. They have been clearly missing what a mission statement should state. It should appeal to the people, investors and stakeholders as well.
Corporate Strategy – "Rather than one huge store that offers endless goods all in the same place, you have three stores that offer most of those goods, at the time and place you want them. (Here’s Walmart’s new strategy for being your everything, 2013)
It seems to me that Walmart is all over the place trying to bring people back to their company. When I was reading the article and the additional comments under the article it was the generally opinion of most that is they are way off based on their thinking.
Target mission statement is clear and very precise: "Our mission is to make Target the preferred shopping destination for our guests by delivering outstanding value, continuous innovation and an exceptional guest experience by consistently fulfilling our Expect More. Pay Less.® brand promise." (2014 Target Brands, Inc, 2014)
#4. Vinod,
The two companies I took up are Amazon and Citi. Both are well known companies. Amazon is a big e-retailer and Citi is a leading financial institution.
I feel Amazon’s statement and Strategy conforms well to what they do. Amazon has a mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices,” (“About Amazon”, n.d.). The mission statement shows exactly what the company does. The mission statement shows their business and their passion towards customers. They have almost all products that can be sold online. The products go well beyond tangible products, for example, they have pioneered the online storage solution. The third statement about lowest possible prices is slightly vague but gives a sense that they are willing to drive the costs lower. There are many occasions where we have seen Amazon helping customers save. For example, they have Prime membership solution that helps end users save on shipping. In addition to free shipping, Prime users can also watch online movie and TV content for free. They have also added borrowing books for free (Grant, 2013). They often demonstrate their customer friendly attitude by making returns and refunds easy. I personally do most of the shopping with them and have no complaints so far. Amazon’s prime strategy is innovation. When the dot com bubble was busted, they were one of the few companies that survived the meltdown. From books they quickly spread to being one of the largest e-retailer. They revolutionized the eBook industry with their Kindle products. They also pioneered book brokerage (Grant, 2013). They are now growing in the online services like storage and other software as service. They are also growing in the entertainment business with their online streaming presence.
Citi’s mission is enabling progress. Their statement is “Citi works tirelessly to serve individuals, communities, institutions and nations. With 200 years of experience meeting the world’s toughest challenges and seizing its greatest opportunities, we strive to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. An institution connecting over 1,000 cities, 160 countries and millions of people, we are your global bank; we are Citi” (“Citi’s Mission: Enabling Progress.” n.d.). The statement talks about financial solutions but it does not clearly convey the exact products that they deal with. One reason is that Citi has one of the largest numbers of divisions and products. The sheer size of the company is difficult to maintain and works against their mission, their principles for mission talks about responsible finance but during 2008 they had let many investors down and were one the proponents of the financial meltdown. It even failed a stress test put by Fed in 2012(Touryalai, 2013). The principle talks about conducting finance transparently (“Citi’s Mission: Enabling Progress.” n.d.). This was also missing during the economic crisis. Citi however have been correcting the situation after the meltdown. Their current strategy is to reduce unwanted and underperforming divisions like Citi Holdings and focus on overall performance and overall cost reduction (Touryalai, 2012). If I had to change the mission statement I would focus on the products offered and have a definitive goal in the mission (like stay at number one in equity trading or gain public confidence etc). I would also combine the vague enabling progress along with the statement to show exactly who they are and what they strive to do. I also support their decision to reduce the divisions to make it a more manageable size.
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