An IS/IT manager is receiving a lot of criticism from his Board of Directors about the performance of the IS/IT Department and the service it gives to users.
An IS/IT manager is receiving a lot of criticism from his Board of Directors about the performance of the IS/IT Department and the service it gives to users.
Discuss the actions which he could take so that, in three months’ time, he would be able to convince the Board members that they had been mostly wrong all the time, and, also, that the situation was improving and would improve further.
An IS/IT manager is receiving a lot of criticism from his Board of Directors about the performance of the IS/IT Department and the service it gives to users. Discuss the actions which he could take so that, in three months’ time, he would be able to convince the Board members that they had been mostly wrong all the time, and, also, that the situation was improving and would improve further.
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