A positive guest experience is mainly the result of guests who have positive encounters and interactions with employees who provide the utmost quality service. Based on the hospitality industry you chose in Assignment 1, identify methods, strategies.
Paper instructions:
A positive guest experience is mainly the result of
guests who have positive encounters and interactions
with employees who provide the utmost quality service.
Based on the hospitality industry you chose in
Assignment 1, identify methods, strategies, and tools
this industry uses to deliver the “wow” factor and
enhance the guest experience.
1.Describe how the industry involves the guest in
order to provide quality service.
2.Summarize two (2) service standards the industry
uses to meet customer expectations.
3.Recommend one (1) “wow” element the industry
could apply to each of the two (2) service standards in
order to make the guest’s experience more memorable.
4.Recommend at least one (1) way the industry
could better provide information to its guests.
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