Memo Business development plan Custom Paper

You where recently hired as the practice manager a community based ambulatory care center. We are open Monday through Friday from 7 am to 5 pm and saturyday 8 am to noon. We have 4 physicians, complete medical staff to support then to incluse one nurse prationer, 3 registered nurses, 1.5 lab technicians, 2 medical assistant and 2 administrative/ medical records personnel and 1 scheduler. The business is not doing well. this is your first day on job.
Assignment:
It was great to meet you yesterday! Now, welcome to your first day of work…Finally a chance to put into place all of those wonderful things you learned in college!

Much to your surprise, you walk into the following situation:

2 nurses failed to show up for work without calling
Patients have been waiting in excess of one hour and are rather vocal about their dissatisfaction
Patient files are not properly stored; stacks are strewn throughout the office with identifying patient information exposed
Your front desk assistant is texting while checking-in patients and allowing the office phones to go unanswered
A patient approaches you about your practice�s �Patient Rights� policies, information, to which you discover, has never been created.
Reports are left on your desk by the previous manager, marked �URGENT." You picked them up and notice that they are the financial reports for the past 3 quarters

What do you do? What ethical issues are present? What are the top priorities in your assessment?
Think about the planning, organizing, staffing, influencing, and controlling management functions.

As you try to get you bearings straight, I have asked you to develop plan to help us get our business in order.
Your plan should be a 2 page memo to me identifying the issues and potential steps to begin to fix our service issues. Remember to include a prioritization matrix.

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