CRM Marketing Course-Essay

List 3 characteristics of challenging customers. Next, explain how you would deal with each of the 3 by using ways to cope with challenging customers.
Challenging customer are the customers who are creating problems, questions, and they want special treatment to meet their demands. There are several properties of challenging customer such as gossip client, who usually wants to talk all the time without sense or meaning, and likes debate and enthusiasm, which is not logical in its responses. The egotist client who feels that he is distinct from the others and thinks so. This client thinks deliberately through his mind that you existfor only to serve him. Impatient client who is a hasty, impatient, needs to implement its business at that moment,and without the impact of a client, passionate.
To deal with gossip client I have to:
1 – This requires the client to deal with a private seller or employee.
2 – I should give attention to what he says, then trying to attract the main theme in a friendly manner.
3 – I do not try to silence the talkative client by force!
To deal with egotist clientI haveto:
1 – This client is easy to handle with him;it is enough to satisfy his ego
2 –I must be patient and that you have the ability to courtesy.
To deal with impatient client I have to:
1 –I should try to provide the service to him as soon as possible.
2 –I try to equip the workplace or work environment and tools do not things can feel bored.
3 –I try to leave nothing to him if it is busy you are dealing with another customer.
4 –I try to give him attention from one moment to another and in the office with another customer.

Do you feel employees are motivated by money, recognition, or both
Motivate employees has two types money, and recognition. All of them have power and effective to achieve productivity and effectiveness of every company employee. Money rewards is popular in the business world today such as increase salary, share the profits.  Recognitionmotivation helps the company to give empowerment for employee and encourage them to perform well. Recognition is such as responsibilities, a certificate of gratitude, honor him in front of staff, participation in the company’s projects
There should be a strategy for the distribution of rewards commensurate with the objectives of the company’s long-term goals. Benefits and additional compensatory aspects of a company’s strategy are to reward employees, and it is known that companies that do not provide benefits equal to what the competition offers fail to attract the expertise and special skills of specialists in the industry.List 3 qualities of a good leader and explain how those strengths can be beneficial in customer service.
Excellent leader should have the following:
1.  Give support is necessary for a leader to get succeed all the time. At any situation he should the leader be the helper, When leader support the customer sure he will get customer trust. .
2. Flexibility: Its one of the most important quality because flexibility that is like interacting with the people and teaching them.  Also,  a leader interacts and listens to his subordinates problems and the ideas etc., So, .Most of the customers who decide not to deal with a company does not  have any flexibility  because of their sense of  strict company with them, some staff may transfer to the customer is not bothered by them and often it stems from the dominant culture in the company, which does not give priority to customers
3. Show care and respect: As a leader one has to follow a fair relationship with each and every individual. Respect is very crucial in every aspect. It helps in getting the good support from the followers when ever required. Visiting customers and key adults who rely on them to the company’s sales, in order to care to them and find out what  they want from the company they are dealing with and trying to meet, if possible, or taken into account in the future
Why is a maintaining customer relationship so important for an organization?
To maintain existing customers need to provide a unique service and reasonable care. While companies need to five times these efforts to attract new customers. Some of our companies do not pay the necessary attention to the client deal with their customers a sense of superiority and lack of interest, do not listen to the problems of their clients, but they listened not attach the necessary attention.
The companies interested customers to identify these experiences, benefit from and take lessons. The reasons are many and varied levels, unlike the expected price were not a cause of dissatisfaction with the services provided. Poor services were not restricted to specific companies, but the promiscuous between domestic and international companies. Industrial, recreational, and food, cars, and Communications and others.
Companies that do not work a mistake, the error are human nature. But the good companies are benefiting from its mistakes and documenting its relations with its customers. Studies have shown that angry customers if the best deal with them and increase their loyalty and their willingness to deal with the company will continue

How is technology involved in building customer loyalty? Give 3 specific examples.
To keep existing customers loyalty need to provide a unique service and reasonable care. While companies need to five times these efforts to attract new customers. It is sure the technology contributes to get customer loyalty for example:
1 – Customer  need security when he use online website for baying or use their bank account , and this should be achieved by the website through the protection element. Whether it comes to the protection of privacy of customer and personal data of each penetration and piracy is illegal, or to protect and secure money transfers and goods through the availability of location on the certificates of guarantee and quality software systems.  That address any attempt is not allowed to enter the site as a firewall “Firewall” or the digital signature and other various programs for protection. Then comes the other means that meet the remaining needs and that further raise the level of satisfaction with the customer
2 – Use connection directly with the customer after the purchase by phone or e-
Mail to find out the level of satisfaction to him, and recorded all of the proposals on the development and dissatisfaction.
3- Use the SMS to send to the customer his goods price
The Foundation works to develop the loyalty of its customers from the first to be a potential customer to become a customer of the participants, and in each stage
The institution is trying to push the customer to repeat the procurement process by providing products with characteristics that agree desires
. Thus technology plays an important role to maintain customer loyalty

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